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New England Life CareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing patient information and collaborating with healthcare teams. Proficient in Microsoft Office and knowledgeable in HIPAA regulations, ensuring compliance and efficient patient care.
Highest-signal resume keywords
Healthcare Administrative ExperienceCommunication SkillsOrganizational SkillsCustomer Service SkillsMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Compile the initial Patient Profile for each therapy and distribute it to appropriate healthcare team members
- Answer incoming phones for the Intake Workgroup
- Document calls in email and patient files where appropriate
- Communicate with pharmacy, reimbursement, materials management, and delivery staff regarding new referrals and ongoing patient issues
- Collaborate with the Liaison/Care Coordination team to support efficient discharge
- Communicate patient requirements and status changes to infusion, reimbursement, and nursing teams
- Document patient information and conversations in the clinical record
- Communicate changes in patient supply requirements to Pharmacy and Patient Service Representatives
- Document and process requested deliveries through SOP S015 (Time Commitment Process)
- Update patient-file errors identified in daily reports
- Follow NELC policies and procedures
- Develop skills in understanding insurance coverage under guidance from the Senior Intake Coordinator or Supervisor
Requirements
What you’ll need- Entry-level position
- Good communication skills, both verbal and written
- Good organizational skills
- Good customer service skills
- Attention to detail
- Positive team player
- Must be able to work holidays on a rotating schedule
- Strong computer skills
- Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Knowledge of HIPAA Privacy and Security Regulations preferred
- 4–5 years of healthcare administrative experience preferred
- Associate degree preferred
- Knowledge of medical terminology preferred
Benefits
Comp & perks- Health insurance
- Career ladders
- Dental insurance
- Vision insurance
- Generous employer-matched 403b savings program
- Company-paid life insurance
- Company-paid short- and long-term disability insurance
- Paid time off
- Partial work from home may be available after fully trained
- Sr. Intake Coordinator mentorship
- Career advancement opportunities to Senior Intake Coordinator and Lead Intake Coordinator
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Profile CompilationDocumentation SkillsMedical Terminology KnowledgeInsurance Coverage UnderstandingSOP S015 Process
Soft Skills
Attention to DetailTeam PlayerVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
HIPAA Privacy RegulationsHealthcare CompliancePatient Care CoordinationIntake ProcessReimbursement Processes