New Pig

General

• Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness
• Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources
• Coordinate user acceptance testing and validate transactions before production deployment
• Communicate timelines, risks, roadblocks, and status updates among partners, internal teams, and the vendor
• Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations
• Hold the EDI provider accountable for timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays
• Identify recurring issues and work with the EDI provider and internal teams on durable solutions
• Monitor day-to-day EDI transaction processing and identify failed, rejected, delayed, or incomplete transactions
• Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and the EDI provider
• Communicate business-impacting issues and resolution updates to stakeholders
• Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions
• Maintain partner requirements, implementation status, contacts, transaction types, and documentation
• Collaborate with Finance, Supply Chain, Customer Service, Sales, IT, and other teams on business requirements and transaction flows
• Coordinate changes involving ERP, order management, warehouse, shipping, invoicing, and other connected systems
• Participate in business systems and integration projects involving EDI
• Create and maintain EDI process documentation, requirements, implementation records, SOPs, troubleshooting procedures, and support documentation
• Maintain an inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests
• Monitor trends and recurring issues and recommend process, monitoring, support, documentation, and vendor-management improvements
• Provide leadership reporting on implementations, SLA performance, incidents, vendor accountability, reliability, efficiency, and operational risk

EDI Coordinator