Demonstrates expertise in managing ServiceNow workstreams, including implementation, project management, and stakeholder engagement. Proficient in coordinating development activities, testing, and production releases within ITSM environments.

Highest-signal resume keywords

ServiceNow ImplementationProject ManagementStakeholder ManagementAgile Delivery MethodologiesJira

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Own an assigned ServiceNow workstream end to end, from initial analysis through design, development, testing, production release, and hypercare
Establish and maintain delivery plans, priorities, milestones, dependencies, and expected outcomes
Drive analysis activities and clarify requirements, technical dependencies, and design decisions
Identify and resolve technical blockers, dependencies, and design risks
Coordinate development activities and track progress
Coordinate testing and UAT, including readiness, business participation, defect management, and resolution
Drive production-release readiness and ensure approvals, documentation, testing evidence, and release artefacts are available
Coordinate activities through production release and hypercare until completion criteria are met
Own workstream risks, issues, actions, and dependencies, with timely escalation
Maintain Jira and other project tracking tools
Produce workstream status reports for the Project Manager, Product Owner, and project governance
Organise and lead workstream meetings, workshops, and stakeholder discussions
Coordinate Business Unit and stakeholder engagement
Translate complex technical topics for business stakeholders and project management
Prepare or coordinate project documentation, presentations, decisions, communications, and supporting material
Proactively identify gaps, outstanding decisions, and delivery problems
Escalate architectural, product, or project-level decisions when needed

Requirements

What you’ll need

Based in Czechia
Hands-on experience delivering ServiceNow implementations
Strong understanding of the ServiceNow platform, architecture, integrations, and delivery lifecycle
Experience leading technical workstreams or similar delivery responsibilities
Solid background in ITSM environments
Strong project management and PMO capabilities
Experience working with Jira and Agile delivery methodologies
Excellent stakeholder management and communication skills
Ability to work independently within complex enterprise environments
Professional English communication skills
Previous experience as a ServiceNow Consultant, Business Analyst, Implementation Lead, or Technical Delivery Lead is nice to have
Consulting background within enterprise digital transformation programs is nice to have
Experience coordinating globally distributed teams is nice to have
Knowledge of release management and change management processes is nice to have
Excellent written and spoken English

Benefits

Comp & perks

Opportunity to work with internationally recognized brands and transformation programs
Professional growth support
No expectation of overtime or weekend work
Online and offline events across Europe and beyond
Flexible work policy and remote work options
International work environment
Opportunities to develop and contribute ideas

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow PlatformITSM EnvironmentsTechnical Workstream LeadershipRelease ManagementChange Management

Soft Skills

Excellent Communication SkillsIndependent Work CapabilityProblem-Solving

Tools & Technologies

JiraProject Tracking Tools

Industry Keywords

Enterprise Digital TransformationGlobal Team Coordination