Nextech Systems

Consultant

• Manage MIPS clients that have purchased consulting services on a recurring basis
• Host remote consultations with Nextech clients and prospects on MIPS best practices
• Serve as the internal industry expert for MIPS as it relates to served specialties
• Provide ongoing feedback to Product Management as the voice of the customer for product enhancements and corrections
• Collaborate with the Consulting team to develop and maintain MIPS best practices
• Identify, triage, and report bugs and assist with workarounds
• Maintain a high level of customer retention for recurring consulting services
• Maintain 75% billable utilization
• Participate in product education, product guild, team, and best-practice meetings as needed
• Maintain Outlook work calendar with client and business meetings
• Submit timecards, weekly overviews, and department initiative and KPI updates
• Maintain and update projects in Salesforce
• Create opportunities and client-related events in Salesforce
• Participate in the national user conference
• Carry out additional responsibilities as assigned
• Provide virtual consultations, training, and services to internal teams and external clients on Nextech software products
• Investigate issues, solve problems creatively, and train clients and internal staff
• Ensure activities comply with EEO laws, HIPAA, ERISA, and other applicable regulations

MIPS Professional Services Consultant