Nicoya

Accounting Manager

• Coordinate and manage accounting, payroll, and administration for the company and assigned subsidiaries, including intercompany transactions
• Process and post customer invoices, vendor bills, receipts, and journal entries
• Maintain accounts receivable and follow up on outstanding customer balances
• Review and approve employee expense reports and process payroll-system reimbursements
• Oversee corporate and subsidiary credit card processes
• Oversee daily banking activity and reconciliations
• Monitor company and subsidiary cash activity for cash-flow management
• Lead month-end close, including prepaids, capital assets, amortization, accruals, and interest adjustments
• Prepare monthly balance-sheet reconciliations
• Maintain accurate accounting records in accordance with GAAP and corporate procedures
• Resolve discrepancies and ensure compliance with internal controls and regulatory requirements
• Support year-end audit preparation and the annual business plan
• Manage financial controls and reporting across the order cycle
• Ensure accurate inventory transactions between inventory management and accounting systems through COGS
• Support sales administration, supplier-portal registrations, and customer/sales-team coordination
• Prepare corporate financial, payroll, and recurring compliance filings
• Assist with government-program funding applications and claims, including SR&ED and IRAP
• Manage the shared finance inbox and perform other administrative duties

Customer Success Manager

• Provide technical expertise to active customers and suggest improvements for experimental workflows around SPR
• Work with customers and internal stakeholders at Nicoya to determine optimal support case resolutions
• Maintain detailed customer accounts and details in the CRM
• Travel to support customer training, equipment installs, equipment maintenance and sales initiatives as required
• Organize and host remote onboarding, training and instrument repairs/maintenance for new and existing customers
• Use customer and team feedback to suggest and complete projects that improve Nicoya’s processes
• Collaborate with the product team to provide design input based on customer needs for future products
• Write app notes and other content for the Customer Success Knowledge Base
• Serve as the expert on Nicoya’s products and the go-to person for customer success

Accounting Manager

Customer Success Scientist