Nift

Customer Success Manager

• Own the growth, health, and long-term strategy of a portfolio of high-value supply-side partnerships, with accountability for revenue growth, retention, and partner satisfaction
• Identify and execute expansion opportunities across new placements, lifecycle triggers, channels, audiences, products, and international markets
• Develop strategic account plans connecting partner business priorities with clear revenue opportunities and measurable growth initiatives
• Monitor partner performance and translate data into clear narratives, executive-level insights, and actionable recommendations
• Lead strategic partner conversations, including business reviews, growth-planning sessions, performance readouts, and executive stakeholder meetings
• Develop a deep understanding of partners' business models, customer journeys, monetization goals, technical environments, and competitive landscapes
• Stay informed about industry trends, competitor strategies, and market shifts to provide partners with insights and recommendations
• Advocate for partner needs internally while balancing revenue impact, operational feasibility, technical requirements, and Nift's broader business priorities
• Track revenue pacing, surface risks early, and establish owners and next steps to advance growth initiatives
• Report directly to the SVP of Partnerships and join Nift's Revenue team

Partner Success Manager