NISC

Account Manager

• Proactively communicate requirements to Members in the assigned Southeast territory
• Develop and maintain professional relationships with existing Members/Customers
• Regularly conduct onsite visits at Member/Customer sites within the assigned territory
• Engage Members/Customers to ensure satisfaction and timely issue resolution
• Maintain accurate records of member interactions, proposals, and negotiations using SalesForce, Service Now, Smartsheet, and Office 365
• Maintain current knowledge of NISC solutions and services
• Update databases with member/customer organizational profiles, product and service utilization, and satisfaction levels
• Attend conferences and trade shows to promote NISC solutions
• Participate in industry association forums, councils, and conferences
• Review Members’ use of NISC solutions and satisfaction; provide support or training to remedy issues
• Provide information and solutions to optimize Members’ use of purchased NISC products and services
• Monitor support cases and requests and coordinate prioritization
• Assess Members’ additional training needs and coordinate resources
• Perform other duties as assigned

Explore Account Manager – Broadband at NISC. Review requirements and application details.