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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in account management and customer relationship management within the rural electric cooperative and municipal utility industries. Proficient in utilizing SalesForce, Service Now, and Office 365 to enhance member satisfaction and optimize service delivery.
Highest-signal resume keywords
Account Management ExperienceCustomer Relationship Management SkillsKnowledge of Rural Electric Cooperative IndustryNegotiating SkillsProject Management Skills
About the role
Key responsibilities & impact- Proactively communicate requirements to Members in the assigned Southeast territory
- Develop and maintain professional relationships with existing Members/Customers
- Regularly conduct onsite visits at Member/Customer sites within the assigned territory
- Engage Members/Customers to ensure satisfaction and timely issue resolution
- Maintain accurate records of member interactions, proposals, and negotiations using SalesForce, Service Now, Smartsheet, and Office 365
- Maintain current knowledge of NISC solutions and services
- Update databases with member/customer organizational profiles, product and service utilization, and satisfaction levels
- Attend conferences and trade shows to promote NISC solutions
- Participate in industry association forums, councils, and conferences
- Review Members’ use of NISC solutions and satisfaction; provide support or training to remedy issues
- Provide information and solutions to optimize Members’ use of purchased NISC products and services
- Monitor support cases and requests and coordinate prioritization
- Assess Members’ additional training needs and coordinate resources
- Perform other duties as assigned
Requirements
What you’ll need- Generally, requires 10+ years of account management, product sales and/or support experience either at NISC or similar related experience
- Exceptional customer relationship management skills
- Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members/Customers and industry representatives at all levels of their organization
- Strong knowledge of rural electric cooperative and municipal utility industry, rural broadband industry and related current events and trends
- Ability to understand the dynamics and issues related to the life cycle of a Member’s IT solution and effectively counsel them on potential opportunities for improvement
- Strong negotiating skills
- Ability to identify and effectively resolve key issues with clients
- Knowledge of industry IT standards, terminology, and typical work processes
- Project management skills
- Excellent writing, editing, communications and interpersonal skills
- Superior presentation skills to audiences of all sizes
- Experience with SalesForce, Service Now, and Office 365
- Ability to maintain the highest level of professionalism and ethical behavior
- Commitment to NISC's Statement of Shared Values
- Ability to travel as often as necessary to meet the goals and objectives of the position
- Ability to see and communicate, maintain a stationary position, move, and operate computer keyboards or office equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementProduct SalesCustomer SupportProject ManagementNegotiationIssue ResolutionData ManagementTraining CoordinationMember Satisfaction AssessmentIT Solution Counseling
Soft Skills
Exceptional Communication SkillsInterpersonal SkillsPresentation SkillsProfessionalismCredibility Establishment
Tools & Technologies
SalesForceService NowOffice 365Smartsheet
Industry Keywords
Rural Electric CooperativeMunicipal UtilityRural BroadbandIndustry StandardsMember EngagementCustomer SatisfactionTrade ShowsIndustry Associations