NMR Consulting

Customer Support

• Answer, screen, and direct incoming corporate calls and assist callers and visitors
• Manage corporate hot-desk and conference-room schedules
• Monitor and replenish office supplies
• Manage inventory for company apparel, promotional items, and branded merchandise
• Provide administrative and program support to employees, leadership, and contract teams
• Maintain accurate hardware inventory records
• Coordinate distribution, return, storage, and tracking of laptops and company-issued equipment
• Coordinate laptop reconfigurations, new-user setups, equipment replacements, and warranty claims with the managed service provider
• Prepare equipment for employee onboarding and process returned equipment
• Escalate technical and equipment-related issues
• Attend job fairs, recruiting events, and community events as an NMR representative
• Assist with event preparation, promotional materials, giveaways, and follow-up activities
• Coordinate onboarding boxes and distribute materials to new employees
• Support employee appreciation, morale, and engagement activities
• Assist with planning and executing corporate events and special initiatives
• Maintain records and documentation for office, security, merchandise, hardware, and employee-support responsibilities
• Communicate with employees, leadership, government representatives, contract personnel, vendors, and service providers
• Manage multiple responsibilities and changing priorities while maintaining confidentiality and attention to detail
• Perform other duties as assigned

Program Support Specialist

Auditor

• Plan and execute internal audits against CMMC Level 2, NIST 800-171, ISO 9001, ISO 20000, ISO 27001, and CMMI Development and Services models
• Identify operational, quality, and security gaps relative to contractual and regulatory obligations
• Develop, coordinate, and monitor corrective action plans and verify closure of audit findings
• Write, revise, and standardize internal policies, processes, and standard operating procedures
• Maintain the master documentation library and ensure teams use approved, current versions
• Map client and contract requirements to corporate policies, controls, and operational workflows
• Review contracts for regulatory, quality, and cybersecurity requirements
• Serve as primary liaison for external auditors, registrars, and government assessors
• Gather, organize, validate, and present certification and assessment evidence
• Operate, maintain, and improve the corporate quality management program and related systems
• Prepare and deliver briefings and participate in quality-management meetings
• Provide quality and compliance training to headquarters staff and participate in tabletop exercises
• Research developing standards and regulations and advise leadership on system changes and emerging obligations
• Provide objective review of IT operations supporting cybersecurity compliance and control effectiveness
• Coordinate compliance and audit activities with managed service providers
• Coordinate recurring surveillance and certification audits, including annual ISO activities
• Maintain knowledge of relevant standards, regulations, contractual requirements, and industry practices
• Perform other duties supporting corporate compliance, quality, and operational priorities

Program Support Specialist

Compliance Analyst/Internal Auditor