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Manager

• Support delivery of IT and business services to agreed service levels
• Monitor and report on SLAs and KPIs
• Assist with coordinating incident, problem and change management activities
• Support service review and governance meetings
• Produce service reports and performance updates for stakeholders
• Communicate with clients, delivery teams and internal stakeholders
• Escalate issues and risks where appropriate
• Identify opportunities for service improvements
• Support service transition and operational change activities
• Build positive working relationships with stakeholders and delivery teams
• Contribute to initiatives improving customer experience and service performance

Service Manager

• Support the delivery of IT and business services to agreed service levels
• Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Assist with coordination of incident, problem, and change management activities
• Support service review and governance meetings
• Produce service reports and performance updates for stakeholders
• Communicate with clients, delivery teams, and internal stakeholders
• Escalate issues and risks where appropriate
• Assist in identifying opportunities for service improvements
• Support service transition and operational change activities
• Build positive working relationships with clients, suppliers, and delivery teams
• Contribute to continuous improvement initiatives that enhance customer experience and service performance

Junior Service Manager

Backend Engineer

• Design, develop, test, and maintain Java-based applications and services
• Build and support microservice architectures using Spring Boot
• Deliver high-quality, secure, and maintainable code
• Troubleshoot and resolve routine to moderately complex technical issues
• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
• Contribute to solution design and technical implementation activities
• Apply Test-Driven Development practices
• Support continuous improvement initiatives
• Collaborate with engineers, architects, testers, and product stakeholders
• Support deployment and operation of applications within cloud-based environments

Service Manager

Junior Service Manager

Java Engineer – Associate