Nomad Digital

Engineer

• Coordinate internal teams with the Project Manager to ensure deliverables are completed within specified timescales
• Interact with clients to determine requirements, agree solutions, review and agree test plans, and present results
• Produce high-level designs from bid technical proposals and finalize designs during projects
• Create project documentation, including design, integration, test, configuration, training, installation, and handover documents
• Define and review configurations to match design objectives with support from internal teams
• Troubleshoot issues through independent investigation and coordination with other internal teams
• Act as third-line support to internal teams
• Manage handover to clients or in-house support staff, including training
• Coordinate technical delivery from solution design and documentation through implementation, testing, deployment, and troubleshooting

Project Engineer

Manager

• Oversee Operations & Maintenance service delivery across an assigned region and customer portfolio
• Act as the key customer interface and principal O&M interface
• Ensure contracted services, SLAs, operational requirements and financial targets are managed effectively
• Lead regional Field Service Engineers and other regional personnel
• Coordinate end-to-end delivery across L1 Service Desk, L2 Field Service, L3 engineering and suppliers
• Monitor service performance, resolve cross-functional issues and escalate as required
• Manage service priorities, change requests and customer commitments
• Monitor and action contractual SLAs, KPIs and service commitments
• Produce customer and internal performance reporting covering financial and contract performance, recurring issues, contractual exposure, dissatisfaction, escalations and trends
• Manage recruitment, objectives, performance, development, workload, leave and working arrangements for assigned teams
• Represent O&M during project delivery, mobilisation and transition into service
• Ensure operational readiness, including documentation, training and tools
• Manage service models, resource assumptions and customer budgets
• Manage required OI, sales and GM per contract
• Identify renewals, extensions and growth opportunities and support O&M bids and proposals
• Maintain operational, contractual and customer risk registers and mitigations
• Maintain regional resource and service-capacity planning
• Monitor suppliers, subcontractors, spares, repairs and logistics
• Maintain service-improvement plans and share lessons learned
• Contribute to common O&M models, processes, reporting and tools

Project Engineer

Service Manager