Northwest Health

Customer Support

• Provide direct support services to NHS patients, including public school students
• Use personal recovery experience to guide and support people in treatment and recovery
• Work cooperatively with NHS providers and personnel to carry out organizational goals, policies, and governing requirements
• Conduct patient intake interviews and assess social determinants of health and treatment/recovery barriers
• Develop patient-centered plans based on strengths and goals
• Follow up with patients by phone, home visits, school visits, clinic visits, or other settings
• Assist patients with applications and registration forms
• Identify, educate patients about, and refer them to appropriate community resources
• Collaborate with clinical personnel and community partners
• Communicate patient and family status and progress to the care team
• Record patient care management information in the EMR or designated software within 24 hours of patient contact, when applicable
• Manage an assigned patient caseload
• Attend staff meetings, trainings, and other requested meetings
• Perform other duties as assigned

Peer Support Specialist