Nourison Home

General

• Serve as the primary point of contact for customers regarding order status, availability, and delivery timelines
• Proactively communicate delays, risks, or changes to customers and provide revised timelines
• Document customer-facing communications related to order changes or exceptions
• Partner with sales, planning, and customer service to align on customer commitments
• Follow up with vendors on outstanding confirmations, approvals, or deliverables
• Escalate vendor performance issues or capacity concerns to leadership
• Identify order-level risks and assess their impact on customer commitments and inventory availability
• Decide how to handle exceptions, delays, or discrepancies, escalating when appropriate
• Maintain records of exceptions and resolutions for pattern recognition and process improvement
• Collaborate with the Post-Production Coordinator on in-transit risks
• Direct Production Support on data entry, reporting, and document management priorities
• Provide Production Support with context to maintain accurate order and risk records
• Surface recurring issues and recommend process improvements

Explore Production Specialist at Nourison Home. Review requirements and application details.