Olympus Solutions

Change Management

• Own the readiness workbook and communications plan for a phased, multi-bureau identity platform migration.
• Run application owner engagement for legacy workloads moving to the new platform, including owner identification, readiness intake, entitlement cleanup coordination, cutover communications, and post-cutover support messaging.
• Build end-user enablement, including manager and approver job aids for access request and certification workflows, with training sessions timed to each migration wave.
• Support identity governance working groups through agendas, decision capture, action tracking, and follow-through.
• Translate agency-specific dependencies into program schedule inputs and risk register entries with named owners.
• Operate the change intake path for platform configuration changes, including submission criteria, logging, triage, and sprint entry.
• Maintain the change control framework, including categories, approvals, evidence, documentation, back-out expectations, and escalation paths.
• Run the change calendar, sequencing configuration changes against migration waves, agency change windows, and blackout periods.
• Track vendor-driven platform releases, assess business impact with platform architects, and issue proactive communications.
• Govern production promotion by ensuring each change has a change record, test evidence, named approver, and advance notice to affected application owners.
• Screen change requests for security relevance and route flagged items to security and compliance within a defined SLA.
• Track security-driven change work to closure and escalate stalled items.

IT Change Management Lead