Optro

Technical Writer

• Collaborate with Product teams and stakeholders to draft, edit, and publish accurate product content on a reliable cadence
• Own and improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication
• Maintain well-structured, easily navigable customer- and developer-facing content
• Strengthen content structure, information architecture, and terminology
• Build reusable style guides, templates, and contribution workflows
• Continuously evolve content and structure with business and user needs
• Collaborate with product managers, engineers, product marketing, and support teams to reflect new features and changes
• Identify documentation and process gaps and propose improvements, including automation opportunities
• Learn existing content processes and sources of manual effort
• Design, launch, pilot, and refine an AI-supported content workflow
• Document the new process so it is repeatable, scalable, and sustainable

Senior Technical Writer

Customer Success Manager

• Develop and maintain strong relationships with key customer stakeholders in the APAC region
• Create strategic account plans aligned with customer business objectives
• Partner with Sales and Partner teams to ensure seamless customer transitions and regional ecosystem growth
• Stay current on product updates and features and advise customers on leveraging Optro’s solutions
• Conduct webinars and community content sessions to educate users
• Identify and execute upselling and cross-selling opportunities
• Develop strategies to minimize churn and foster long-term customer loyalty
• Gather APAC-specific customer feedback and advocate for customer needs within the global organization
• Proactively identify and resolve customer challenges with internal teams across time zones
• Serve as the primary customer contact and maximize product value and satisfaction