Orbem

Operations

• Own end-to-end delivery of installations, on-site service, and scheduled maintenance across Europe and the US
• Ensure delivery is on time, on budget, and at appropriate quality for assets worth more than €1M
• Enable Regional Leaders and Project Managers to coordinate complex site deliveries
• Resolve escalations, including on site and out of hours when go-live is at risk
• Own operational KPIs and customer commitments
• Keep Technical Customer Support, Business Development, and the executive team informed
• Raise SOP maturity across internal teams, partners, and customer contractors
• Implement continuous improvement with the Operational Excellence team
• Drive field service management, documentation, spare parts, and capacity-planning tooling adoption
• Build and enforce quality and safety standards
• Lead and develop Field Engineers, Project Managers, and regional leads
• Design the organisation for growth, including hiring, structuring, and restructuring
• Define and operationalize the Field Operations roadmap and capacity and hiring plan
• Build a high-standards, low-ego, no-blame culture
• Report to the Chief Operating Officer and collaborate with Technical Customer Support, Operational Excellence, Supply Chain, Hardware, Product, Business Development, equipment partners, and automation partners

Director of Field Operations