Outsourced Doers

Team Leader

• Oversee the performance and productivity of a team of virtual assistants, ensuring exceptional results for clients in Australia and the US
• Monitor and enforce KPIs related to task completion, quality of output, time and attendance, proactivity, and effective communication
• Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback
• Collaborate with the client experience team to address client concerns, refunds, or escalations promptly
• Identify and address team performance issues, implementing performance improvement plans as needed
• Develop and maintain strong relationships with clients and team members
• Continuously expand knowledge of digital marketing best practices and industry trends

Doer Success Leader – Team Leader