Ovatient

Product Designer

• Own the digital experience across MyChart, Digital Health Home™ / MyCare Anywhere™, and employer partner deployments
• Own patient-facing experiences and internal operational tools supporting clinical and care delivery teams
• Manage onboarding, identity and authentication, scheduling, virtual visits, messaging, notifications, education delivery, accessibility, conversion optimization, and experience KPIs
• Own platform performance and service discipline, including uptime, vendor escalations, incident command, postmortems, root-cause analysis, change and release governance, release readiness, Go-Live, and Hypercare support
• Design and execute Epic/MyChart integration architecture and interoperability strategy
• Define interface strategy using FHIR, HL7, SMART, and OAuth
• Lead identity and authorization, data exchange design, environment strategy, and scalable partner integration guardrails
• Own customer onboarding and implementation from discovery through stabilization
• Lead requirements gathering, configuration coordination, testing and UAT, go-live planning, non-clinical training logistics, and transition to steady-state operations
• Directly lead key implementations and critical requirements sessions, UAT coordination, and go-live command when needed
• Define and govern the unified platform roadmap, backlog, and prioritization framework
• Influence platform partners’ feature decisions and translate friction into product improvements
• Establish KPI-driven prioritization discipline
• Manage vendor performance, SLAs, delivery commitments, escalations, roadmap alignment, and replacement optionality
• Partner closely with the CMIO, who owns clinical governance and safety, while owning platform design, technical execution, and operational reliability

Explore Head of Platform Services – UX, Epic/MyChart Integrations at Ovatient. Review requirements and application details.

Open roles

Head of Platform Services – UX, Epic/MyChart Integrations