Pacific Catch

Director

• Own Pacific Catch's delivery, takeout, and catering business end-to-end
• Grow sales across third-party delivery, B2B, and catering channels
• Protect margin through partner terms and pricing
• Ensure orders are accurate, on time, and fresh
• Partner with Operations, Marketing, Culinary, Finance, and restaurant General Managers
• Grow third-party delivery revenue by adding partners and locations and driving order frequency
• Negotiate and manage commission rates, fees, and partner-funded promotions
• Research, evaluate, and launch new delivery and B2B partners
• Own third-party delivery marketing plans, including listings, photography, ratings, promotions, and sponsored placement
• Manage indirect catering through ezCater and optimize menus, rankings, and reviews
• Build direct catering through B2B sales and corporate account development
• Partner with General Managers on local store marketing initiatives
• Select and implement technology for direct catering ordering
• Guide catering pricing strategy and provide input to culinary/product planning
• Set and enforce standards for order accuracy, on-time production, and handoff
• Own packaging standards for food quality, temperature, and brand presentation
• Maintain menus and the Otter platform across all channels and troubleshoot operational issues
• Train and support General Managers and restaurant teams on off-premise procedures
• Lead revenue recapture for errors, disputes, and chargebacks
• Report sales growth by partner, channel, and location
• Measure marketing effectiveness and return on promotional spend
• Track revenue recapture results and trends
• Publish operational KPIs and drive action with Operations

Director of Off-Premise