Packback

Account Manager

• Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell
• Maximize customer value by guiding institutions toward full platform adoption and desired learning outcomes
• Translate data-driven insights into actionable strategies and compelling presentations
• Build and maintain collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers
• Monitor customer adoption rates and develop strategic plans to increase platform utilization
• Plan and coordinate professional development workshops and seminars for faculty and teachers
• Communicate event goals and requirements to Curriculum Success Managers executing training sessions
• Monitor contract health scores and identify accounts at risk of churn
• Implement targeted interventions to address customer challenges and improve satisfaction
• Serve as a subject matter expert on Packback platform features and updates
• Maintain deep knowledge of Packback’s AI-driven features and user experience enhancements
• Identify and build repeatable solutions for known problems, especially for new systems
• Travel domestically up to 25% to meet key decision-makers
• Support Packback’s mission to improve education outcomes through technology that strengthens writing, critical thinking, and student-centered learning

Explore Senior Account Manager at Packback. Review requirements and application details.