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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management within the education technology sector, focusing on maximizing customer value and driving platform adoption. Proven ability to build relationships with executive stakeholders and implement strategies that enhance customer satisfaction and retention.
Highest-signal resume keywords
Account ManagementCustomer Success ManagementHigher Education Landscape KnowledgeRevenue Retention and ExpansionStakeholder Relationship Building
About the role
Key responsibilities & impact- Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell
- Maximize customer value by guiding institutions toward full platform adoption and desired learning outcomes
- Translate data-driven insights into actionable strategies and compelling presentations
- Build and maintain collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers
- Monitor customer adoption rates and develop strategic plans to increase platform utilization
- Plan and coordinate professional development workshops and seminars for faculty and teachers
- Communicate event goals and requirements to Curriculum Success Managers executing training sessions
- Monitor contract health scores and identify accounts at risk of churn
- Implement targeted interventions to address customer challenges and improve satisfaction
- Serve as a subject matter expert on Packback platform features and updates
- Maintain deep knowledge of Packback’s AI-driven features and user experience enhancements
- Identify and build repeatable solutions for known problems, especially for new systems
- Travel domestically up to 25% to meet key decision-makers
- Support Packback’s mission to improve education outcomes through technology that strengthens writing, critical thinking, and student-centered learning
Requirements
What you’ll need- 5+ years of experience in Account Management for education technology and/or SaaS company
- Track record of multi-threading and building relationships with executive level stakeholders (e.g., Provosts, VPAA, etc.)
- Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders and various contract lengths
- Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets)
- Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams
- Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges
- Willingness to travel as required, up to 25% of time
- Must be authorized to work for any employer in the U.S. without sponsorship
- Must reside in one of the eligible states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, New Jersey, North Carolina, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, or Wisconsin
Benefits
Comp & perks- 12 weeks of paid leave for welcoming new children
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Flexible + Remote Work Opportunities
- Unlimited Paid Time Off (PTO)
- Employer Assistance Program (EAP)
- Calm and DoorDash subscriptions
- Career development paths with support and training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Driven InsightsStrategic PlanningContract ManagementProblem-SolvingPresentation Skills
Soft Skills
CollaborationCommunicationInterpersonal Skills
Tools & Technologies
Packback PlatformAI-Driven Features
Industry Keywords
Education TechnologySaaSInstitutional Decision-MakingAcademic WorkflowsTechnology Adoption