Panagora Group

Manager

• Manage day-to-day administration of a digital program management platform
• Manage user accounts, roles, access permissions, onboarding, and training
• Provide first-line user support and routine troubleshooting
• Document and escalate technical issues to the technology provider
• Communicate with users regarding issue resolution
• Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine QA
• Identify and flag data quality issues for responsible functional managers
• Escalate technical performance issues to the technology provider
• Track and report platform performance against operational and contractual standards
• Support system demonstrations, acceptance reviews, and audits
• Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance
• Support the centralized program knowledge management and deliverables repository
• Monitor compliance with document upload and reporting requirements
• Coordinate with functional managers to address repository gaps and support audits
• Serve as primary operational liaison with the technology provider and corporate IT
• Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and continuous improvement

Explore Program Information & Technology Manager at Panagora Group. Review requirements and application details.