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Posted: 10/20/2026Program Information & Technology Manager
Panagora GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing digital program management platforms, user support, and data quality monitoring. Proficient in coordinating with technical teams and translating operational requirements into system functionality.
Highest-signal resume keywords
Digital Program ManagementUser SupportData Quality MonitoringSystem AdministrationProject Coordination
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage day-to-day administration of a digital program management platform
- Manage user accounts, roles, access permissions, onboarding, and training
- Provide first-line user support and routine troubleshooting
- Document and escalate technical issues to the technology provider
- Communicate with users regarding issue resolution
- Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine QA
- Identify and flag data quality issues for responsible functional managers
- Escalate technical performance issues to the technology provider
- Track and report platform performance against operational and contractual standards
- Support system demonstrations, acceptance reviews, and audits
- Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance
- Support the centralized program knowledge management and deliverables repository
- Monitor compliance with document upload and reporting requirements
- Coordinate with functional managers to address repository gaps and support audits
- Serve as primary operational liaison with the technology provider and corporate IT
- Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and continuous improvement
Requirements
What you’ll need- Bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related field
- Minimum of 3–5 years of relevant experience administering or supporting service delivery, CRM, ERP, workflow management, or similar technology-enabled systems
- Experience with user support, documentation, and coordination with technical teams
- Experience administering, supporting, or coordinating implementation of systems supporting workflows, reporting, dashboards, document management, financial or workforce information, or similar business processes
- Experience working with technology vendors, developers, corporate IT teams, and functional business users
- Experience translating operational requirements into system functionality and coordinating troubleshooting, enhancements, and releases
- Experience with data quality, system administration, user access management, dashboards/reporting, document repositories, user training and support, and help desk/customer service support
- Strong project coordination, analytical, problem-solving, and organizational skills
- Ability to manage multiple priorities and coordinate across technical and functional teams
- Ability to translate operational/business requirements for technical teams and provide clear guidance and training to system users
- Technical familiarity with web application technologies and cloud-based systems, including AWS
- Excellent written and oral communication skills in English
- Ability to work effectively across countries, cultures, and time zones
- Must include a cover letter and resume
- No visa sponsorship is offered
Benefits
Comp & perks- Woman- and employee-owned company
- Equal opportunity employer
- No visa sponsorship offered
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Access ManagementDashboards/ReportingDocument ManagementWorkflow ManagementTechnical Issue EscalationSystem EnhancementsOperational Requirements TranslationHelp Desk SupportData ManagementUser Training
Soft Skills
Analytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsCross-Cultural Collaboration
Tools & Technologies
CRM SystemsERP SystemsCloud-Based SystemsAWSDigital Program Management Platforms
Industry Keywords
Information SystemsProject ManagementService DeliveryTechnical SupportOperational Standards