Parafin

Operations

• Assist in developing operational solutions to evaluate complex business risk issues
• Find solutions to automate and streamline operations processes, leading efforts to build in-house solutions or find external vendors
• Conduct reviews to assess risk factors for high-priority merchants
• Troubleshoot and resolve payment issues with merchants while providing high-quality service via email and phone
• Manage cross-functional work streams with customer support, data science, compliance, and engineering teams
• Improve the merchant experience and grow capital originations
• Review current processes and provide feedback on improving product operations and Parafin
• Work with partners to identify areas of risk and investigate fraudulent behavior
• Use data-driven analysis to identify optimization and growth opportunities

Risk Operations Specialist