Patient First

Manager

• Serve as a telephonic care management resource to clinical teams and integrate the care management program into physician practices
• Define quality measures, establish goals, and develop protocols and point-of-care reminders using nationally recognized, evidence-based care quality measures
• Improve the effectiveness and efficiency of clinical practices and processes
• Review medical records and internal and external reports to identify and research gaps in care
• Develop and implement practice-level strategies to address and close gaps in care
• Identify patients appropriate for care management
• Maximize patients’ health, wellness, safety, self-care, satisfaction, and cost-efficiency
• Provide advice to center nurses and health care team members and handle emergent or urgent calls within scope of practice
• Actively manage an assigned panel of chronic care patients telephonically
• Assess patients’ physical and psychosocial needs, literacy status, and barriers
• Educate patients and health care team members about preventive care and care coordination
• Support complete health assessments and payor contractual requirements
• Coordinate change readiness and needs assessments and develop individualized treatment care plans
• Monitor and evaluate care plan effectiveness and modify plans as necessary
• Provide expert clinical guidance to improve patients’ overall wellbeing
• Help patients set SMART self-management goals and teach self-management tasks
• Report abnormal findings to the care team
• Promote patient engagement and self-management
• Document self-management measures, care plans, and progress toward goals
• Collaborate with patients, families, caregivers, physicians, and care team members
• Manage referrals, hospitalizations, ER visits, ancillary testing, medication reconciliation, and care coordination
• Communicate with patients regarding recommendations and follow-up visits
• Review provider documentation, follow up with patients, and document conversations and recommendations in the electronic medical record
• Follow Patient First protocols for urgent and emergent calls
• Anticipate chronic care patient needs and conduct pre-visit planning
• Instruct and encourage patients to use the Patient First patient portal
• Facilitate communication between care team members and patients in decision-making
• Use motivational interviewing to assess and mitigate barriers to treatment goals
• Oversee development, procurement, and adoption of patient self-management educational resources
• Collaborate with external case managers and develop medical supply and community resource lists
• Work with physicians, hospitals, ERs, and other health care resources to clarify roles and improve communication
• Facilitate, advocate, and intervene to ensure treatment plan implementation and continuity of care
• Work as a center staff nurse as directed

Nurse Care Manager

Infrastructure Engineer

• Deploy and manage standardized Azure dev/test/prod environments using approved landing zone and subscription patterns
• Modify, maintain, and improve reusable IaC templates using Terraform, Bicep, or approved Azure-native tooling
• Implement cloud platform configurations for compute, storage, identity integration, backup, scaling, monitoring, and disaster recovery
• Support migration from manually provisioned infrastructure to governed, template-driven platform services
• Shift manual server and resource provisioning into version-controlled IaC templates and repeatable deployment pipelines
• Align new workloads to approved platform standards and reduce one-off infrastructure patterns
• Convert tribal knowledge into documented runbooks, reusable templates, and operational handoff checklists
• Support Windows/Linux server infrastructure, virtualization, storage, backup, recovery, and monitoring across on-premises and cloud-connected environments
• Troubleshoot infrastructure issues involving compute, storage, identity, Active Directory, DNS, system access, patching, and application dependencies
• Participate in incident response, root-cause analysis, after-hours support, and operational recovery activities
• Maintain documentation, runbooks, standard operating procedures, and operational handoff materials
• Collaborate with network, security, database, application, and support teams to resolve infrastructure-related service issues
• Integrate infrastructure deployment into CI/CD pipelines and approval workflows

Infrastructure Engineer II – Azure Platform

Security Engineer

• Implement and maintain Microsoft Defender for Cloud, Azure Policy, security baseline controls, and cloud posture recommendations
• Configure and support RBAC, Conditional Access, privileged access, and identity governance models for Azure and Microsoft 365
• Maintain centralized logging, alerting, and monitoring pipelines for cloud workloads and security investigations
• Support security gates in deployment workflows, including policy validation, access review, and exception management
• Provide security input during architecture reviews, workload intake, and production go-live readiness
• Move security from after-the-fact review into design-time and pipeline-integrated governance
• Standardize cloud security baselines and reduce dependency on manual security validation
• Translate existing security policies into Azure Policy, RBAC standards, and operational control requirements
• Improve auditability by aligning monitoring, logging, access review, and compliance reporting to cloud workloads
• Support security operations including firewall management, IDS/IPS/EDR management, security monitoring, auditing, vulnerability management, and patch-related security coordination
• Investigate alerts, participate in incident response, and support threat hunting, log review, and risk analysis activities
• Assist with security reviews for applications, systems, third-party vendors, and hybrid cloud implementations
• Support compliance activities related to HIPAA, PCI, access control, vulnerability remediation, and audit evidence
• Communicate security risks and remediation recommendations to technical teams and business stakeholders

Nurse Care Manager

Infrastructure Engineer II – Azure Platform

Security Engineer II – Hybrid Cloud