PayNearMe

Product Manager

• Own the multi-year product roadmap for the full money movement lifecycle, with a primary focus on disbursements to consumers
• Define and communicate product vision for outbound payments balancing speed, reliability, compliance, operational efficiency, and cost
• Lead the evolution of the disbursements platform and expand capabilities for new use cases, partners, and payment rails
• Lead strategy for selecting, routing, and optimizing payments across ACH, wires, RTP, FedNow, push-to-card, and digital wallets
• Own payout configuration, timing, cutoffs, retries, reversals, and exception handling across rails
• Drive the vision for end-to-end money movement for disbursement funding
• Own requirements for ledgering, reconciliation, error handling, and payout transparency
• Partner with accounting and finance on ledgering, settlement reporting, and audit readiness
• Translate money movement flows into product requirements, user stories, and technical specifications
• Own backlog prioritization and delivery with engineering leadership
• Lead large-scale platform initiatives and incremental enhancements with multiple cross-functional development teams
• Partner with clients and vertical teams to build scalable features
• Build and manage relationships with banks, processors, and fintech infrastructure partners
• Support partner selection, onboarding, and performance management
• Serve as the internal subject matter expert for disbursements, payouts, and outbound money movement
• Work with compliance and risk teams on controls, limits, monitoring, and regulatory-aligned payout flows
• Partner with go-to-market, operations, and support teams on launches and operational readiness

Staff Product Manager – Disbursements

Support Engineer

• Investigate and resolve financial, payment, product, integration, and operational issues, including settlement, reconciliation, payment status, reporting, business rules, APIs/callbacks, bulk files, and portal behavior.
• Use Datadog, Looker, transaction data, logs, and configuration to trace behavior, test hypotheses, and distinguish defects from configuration, integration, or process issues.
• Apply approved AI tools such as Claude, Cursor, ChatGPT / Codex to investigate, including authorized code-level analysis; validate findings and propose changes for Product and Engineering to evaluate.
• Own cases in Zendesk through resolution or a clear handoff, prioritize customer and business impact, and escalate promptly through Jira or FireHydrant.
• Communicate professionally with IT and finance leaders, executives, payment agents, and individual consumers.
• Lead weekend Support, owning queue priorities, escalations, and frontline handoffs; provide real-time technical guidance and coaching to internal and outsourced teammates; improve documentation and runbooks.
• Partner with Account Management, Professional Services, Product, Engineering, SysOps, Finance, Security, Compliance, Legal, and external partners to resolve issues.
• Make authorized production configuration and operational changes through supported interfaces and established controls; Engineering owns production code changes.
• Serve as lead customer liaison during daytime weekend incidents and escalations; coordinate impact assessment, mitigation, calls, updates, and handoffs with on-call backup and management.
• Turn recurring issues into product and process improvements; help design and implement AI-assisted workflows and automation and assess their customer-experience impact.
• Work a five-day schedule including Saturday and Sunday, with paid on-call rotation for after-hours incidents and escalations.

Staff Product Manager – Disbursements

Technical Support Engineer