Pearl

Security Engineer

• Administer and maintain core IT systems including endpoint management, identity and access management (IAM), and SaaS tooling such as Google Workspace, Slack, and Notion
• Manage employee onboarding and offboarding, including provisioning and deprovisioning accounts, hardware, and system access
• Maintain and enforce IT access controls, role-based permissions, and least privilege across systems
• Serve as the first point of escalation for internal IT support requests and tickets, triaging and resolving technical issues
• Manage the company device fleet, including MDM enrollment, patching, and compliance monitoring
• Administer and monitor cloud infrastructure and SaaS platform configurations for security and availability
• Maintain IT asset inventory and manage software licensing
• Conduct compliance gap assessments for SOC 2, HIPAA, GDPR, and related regulations
• Develop, write, and revise security and privacy SOPs
• Implement and monitor security KPIs
• Assess, document, and report security breaches or incidents
• Perform security assessments of new and existing suppliers, including annual reviews
• Conduct information security incident reviews and recommend corrective actions
• Manage security and privacy CAPAs
• Prepare for and manage security and privacy audits
• Complete security questionnaires for clients, vendors, and partners
• Monitor evolving security and privacy regulations and update policies and procedures
• Administer Vanta or an equivalent GRC tool for compliance monitoring and evidence collection
• Oversee security and privacy training programs
• Design and execute phishing simulation campaigns and related training
• Host recurring security committee meetings and management reviews

IT & Cybersecurity Compliance Specialist

Account Manager

• Build and lead Pearl's Enterprise Account Management function from the ground up
• Own the commercial relationship for 3–5 strategic dental practice groups with 75–499+ locations
• Develop a scalable Account Management function serving mid-market and enterprise customers
• Define role clarity, hiring profiles, compensation philosophy, and team structure
• Establish account management processes, playbooks, methodologies, templates, QBRs, account planning, expansion strategy, and customer engagement practices
• Hire, onboard, develop, manage, and coach 3–5 Account Managers
• Create and own team KPIs covering revenue, retention, expansion, forecast accuracy, and pipeline discipline
• Own assigned enterprise accounts, expansion ARR, retention targets, account health, product adoption, and growth opportunities
• Own team revenue performance and forecasting; support complex closures and escalations
• Drive POC conversion, quantify expansion opportunities, manage renewals, and maintain pipeline and 12-month account plans
• Identify at-risk relationships and develop retention strategies
• Lead QBRs/EBRs and prepare metrics-driven reviews demonstrating ROI and expansion readiness
• Build account growth plans with milestones, success metrics, and risk identification
• Guide the team through QBR preparation and strategic planning sessions
• Manage implementation timelines and success plans; coordinate with Onboarding, Product, and Analytics
• Design and implement Account Management strategy, operating model, tooling, CRM improvements, forecasting, pipeline discipline, and customer communication cadence
• Partner with Enterprise Sales, Solutions Consulting, and Operations on account strategy, go-to-market approach, and team structure
• Establish workflows and escalation protocols with Product, Engineering, Onboarding, and Analytics
• Lead forecasting, pipeline reviews, quarterly business planning, and executive reporting
• Set standards for CRM discipline and customer file accuracy

Account Management Lead

Product Manager

• Own Pearl PRO product strategy and roadmap in partnership with the SVP Product
• Serve as the single point of accountability for Pearl PRO outcomes, including adoption, engagement, and agent/broker satisfaction
• Make and defend prioritization decisions balancing agent needs, business goals, and delivery realities
• Set and maintain a high UX quality bar across the Pearl PRO web and mobile apps
• Drive end-to-end product discovery through research, definition, and validation
• Write clear specifications and requirements for design and engineering
• Build and maintain understanding of real estate agents' workflows, incentives, and pressures
• Talk regularly with agents and brokers and incorporate feedback into the roadmap
• Partner directly with engineering from discovery through delivery
• Work with Data Science & Standards to make Pearl Score and related data concepts accurate and understandable
• Partner with Business Development and Customer Success to reflect field feedback in the roadmap
• Identify opportunities for AI to improve agent experiences, including listing preparation, client-facing summaries, and workflow automation
• Use modern AI tools to accelerate discovery, documentation, and delivery

Senior Product Manager

Quality Specialist

• Own the end-to-end lifecycle for corrective and preventive actions and nonconformance reports in Qualio
• Run the CAPA/NCR queue in weekly team meetings and report status, risks, and blockers
• Partner with Engineering and other departments on remediation actions
• Manage the full document control lifecycle in Qualio
• Own change events from initiation through closure and ensure regulatory traceability
• Draft, update, and maintain SOPs, work instructions, and policies aligned with ISO 13485, FDA 21 CFR Part 820, and MDSAP
• Serve as Quality representative in software release processes and participate in release go/no-go reviews
• Maintain release documentation packages, including change events, risk register updates, usability file updates, design history file entries, and required regulatory notifications
• Coordinate with Engineering, Regulatory, and Clinical Affairs on quality-relevant release changes
• Maintain and improve the release sign-off workflow in Qualio
• Coordinate and support internal QMS audits and track corrective actions
• Serve as primary QMS contact for third-party and certification body audits
• Monitor regulatory landscape changes affecting QMS compliance
• Own complaint handling compliance posture and maintain related SOPs and work instructions
• Monitor complaint handling activity and escalate trends, documentation gaps, or systemic issues
• Provide policy guidance on complaint classification and drive decisions to closure
• Coordinate periodic complaint data reviews for CAPA and post-market surveillance signals
• Administer the Qualio training module and track completion rates
• Drive companywide QMS training campaigns and create Loom walkthroughs and guidance materials
• Evaluate and support onboarding of new QMS platform capabilities

Quality Management Systems Specialist

Research Scientist

• Lead development of SCORE algorithms, with primary ownership of the Resilience pillar and support for other SCORE pillars
• Track new and emerging industry standards to keep Pearl SCORE aligned with leading research
• Track new and emerging home performance and resilience technologies and represent them in Pearl SCORE
• Engage with national and international experts to inform SCORE methodology
• Support the public programs division in identifying roles for SCORE in resilience, energy, and other programs
• Support studies linking home resilience features with natural-disaster outcomes, including physical damage, insurance payouts, and replacement costs
• Identify data sources for generating accurate SCOREs at scale, including U.S. census, permit, and insurance data
• Author or co-author research papers documenting SCORE methodology and findings
• Author or co-author blogs and other materials translating SCORE research for popular and industry audiences
• Promote Pearl’s research externally through publications and engagement with experts

IT & Cybersecurity Compliance Specialist

Account Management Lead

Senior Product Manager

Quality Management Systems Specialist

Senior Researcher