PenChecks Trust

Product Manager

• Develop and communicate product vision, strategy, goals, and positioning
• Create and maintain an outcome-oriented product roadmap
• Identify opportunities through market research, competitive analysis, customer feedback, product data, and operational insight
• Prepare recommendations and decision materials for product and portfolio governance
• Partner with research, design, client-facing teams, and subject matter experts to understand customer problems
• Validate opportunities and solution concepts using qualitative and quantitative methods
• Translate insights into product requirements, experience principles, and measurable outcomes
• Lead product work across design, engineering, business analysis, operations, compliance, marketing, sales, and service teams
• Define epics, capabilities, requirements, and priorities
• Make scope and priority decisions, manage dependencies, and escalate risks
• Participate in planning, refinement, reviews, and release readiness
• Coordinate launch, adoption, communication, training, and operational readiness
• Define success metrics and measurement plans before launch
• Monitor adoption, customer outcomes, operational performance, financial impact, quality, and risk indicators
• Recommend continued investment, optimization, repositioning, consolidation, or retirement based on evidence
• Share product performance and insights through decision-oriented updates
• Own product initiative success based on client adoption, objectives, KPIs, and Net Promoter Score
• Perform other duties as assigned
• Lead through influence and coordinate cross-functional product work without direct reports

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Product Manager