Peter Millar

Accounts Receivable

• Process and apply customer payments, including virtual credit cards, corporate account payments, and warehouse account payments
• Batch and post daily payments accurately within BlueCherry and other applicable systems
• Monitor accounts receivable aging reports and follow up on past due balances
• Contact customers regarding delinquent accounts and work toward timely collection of outstanding payments
• Investigate and resolve chargebacks, payment discrepancies, billing disputes, and account reconciliation issues
• Create and process account adjustments, customer credits, write-offs, and manual invoices as appropriate
• Maintain accurate records of customer communications, payment arrangements, and collection activities
• Partner with Sales, Customer Service, and other internal departments to resolve customer concerns and ensure accurate invoicing
• Research customer account issues and provide recommendations for resolution
• Prepare reports related to collections activity, aging trends, account balances, and credit risk exposure
• Support audit requests by gathering documentation and providing account research as needed
• Maintain organized accounts receivable files and supporting documentation
• Participate in special projects and other duties as assigned

Accounts Receivable – Collections Specialist