Risk

• Monitor real-time transaction queues and decision incidents; investigate and resolve fraud alerts and reported cases
• Engage with clients to validate transactional behavior, collect evidence, and determine appropriate actions
• Perform dispute/chargeback intake and support; document findings and actions within service-level agreements
• Use analytic tools and datasets to detect, monitor, and mitigate emerging fraud threats; escalate trends and recommend rule/process changes
• Develop and maintain documentation for fraud operations procedures, decisioning guidelines, and playbooks
• Generate reports analyzing performance, loss drivers, and rule effectiveness; synthesize insights for stakeholders
• Identify process improvements and partner with Technology/Operations to implement enhancements
• Train internal teams on fraud patterns, prevention measures, and best practices
• Provide backup support for Risk & Payments processes, including ACH, wire, and AML reviews
• Process ACH returns end-to-end, including reviewing codes, researching and reconciling returned items, and communicating outcomes
• Support collections by tracking delinquent accounts, conducting outreach and recovery efforts, documenting arrangements, and escalating accounts
• Use AI tools and machine learning models to triage alerts, summarize case evidence, accelerate investigations, validate outputs, and tune models
• Identify repetitive manual work and partner with internal teams to automate workflows, alerts, and reporting
• Contribute to departmental and company-wide OKRs
• Perform other duties as assigned

PEX

Fraud Risk Analyst