PFH Technology Group

Pre-sales Engineer

• Serve as the primary technical authority throughout the sales cycle for end user device and digital workspace opportunities
• Partner with the Commercial Sales Director for EUC on sales and technical opportunities
• Translate customer requirements into compelling, deliverable technical solutions
• Maintain knowledge of end user device market trends, hardware innovation, OS roadmaps, AI PC and Copilot+ developments, and sustainability initiatives
• Track Intel, AMD, and NVIDIA silicon roadmaps for specialist workloads
• Monitor OGP framework developments, public sector procurement trends, and Irish government and Semi-State tender requirements
• Deliver market intelligence briefings and contribute to joint go-to-market planning
• Maintain and grow HP, Lenovo, Dell, and Microsoft OEM/vendor certifications
• Lead technical customer discovery covering hardware, security, manageability, deployment constraints, and operational SLAs
• Design end-to-end device solutions including device selection, imaging standards, Windows Autopilot provisioning, localisation, asset tagging, and lifecycle management
• Collaborate with the Cork build and configuration centre to validate operational deliverability, imaging workflows, stock holding, and logistics plans
• Produce Bills of Materials, solution design documents, proof-of-concept proposals, and technical compliance matrices
• Deliver customer workshops, product demonstrations, and technical presentations on-site, remotely, and at partner or vendor events
• Own technical content in formal bid and tender responses across OGP frameworks, Semi-State, Irish private sector, and Ricoh International opportunities
• Ensure technical compliance in ITT, RFP, and RFI responses, including specifications, deployment methodologies, and SLA justifications
• Develop reusable technical bid content, solution templates, technical appendices, configuration guides, and architecture diagrams
• Support bid reviews with technical risk assessment and solution validation

Technical Presales Specialist

Support Engineer

• Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments
• Manage and escalate incidents and service requests with a third-party vendor
• Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor
• Coordinate and manage access requests in line with access control policies
• Analyse and translate business requirements into CRM system designs and solutions, including workflows, data structures, fields, values and system functionality
• Develop process flows, system designs and mock-ups to illustrate proposed workflows, user interactions and screen layouts
• Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes
• Participate in system updates and new implementations
• Communicate with internal stakeholders regarding system updates, known issues and testing activities
• Ensure data integrity and quality within the CRM system
• Respond to common system and user support queries
• Develop and maintain user support materials, including Knowledge Base Articles and internal documentation
• Attend meetings with internal teams and external vendors related to CRM/portal performance and improvements
• Support continuous improvement of the CRM and portal experience
• Provide other support tasks as deemed appropriate by SAP Centre of Excellence management

Technical Presales Specialist

Technical Analyst