Pherson Associates

Program Coordinator

• Administer program email mailboxes, including monitoring, categorization, tracking, and timely routing of correspondence
• Maintain distribution lists for agency and component POCs
• Support agency and component POC appointment and resignation processes, including documentation and tracking
• Maintain and manage the participant database, tracking enrollments, progress, and engagement metrics
• Support participant record and data migration efforts, ensuring data integrity and continuity across systems
• Administer the Learning Management System, including user access, assessment enrollments, and certification/credential tracking and reporting
• Maintain and update the program’s SharePoint site, website, and related digital platforms
• Manage publication maintenance, including ongoing updates and quarterly reviews for accuracy and compliance
• Provide meeting support, including recording, roll call, minutes/transcript preparation, and distribution
• Maintain logistics for recurring virtual and in-person meetings
• Update and maintain presentation materials
• Support and attend recurring meetings, providing administrative coordination
• Oversee records management according to program and organizational policy
• Conduct monthly policy scans and tracking; prepare and submit monthly status reports
• Process program appeals and waivers according to established procedures and timelines