Phillips Industries

Customer Support

• Deliver concierge-level support across email, chat, and phone
• Process quotes and orders
• Ensure on-time, accurate deliveries by following shipping protocols
• Resolve concerns for Designers, Partners, and Distributors
• Build lasting client relationships through proactive follow-through
• Anticipate and resolve client issues before escalation
• Troubleshoot using internal systems
• Prioritize inquiries
• Process cases, refunds, and credits with cross-departmental communication
• Maintain fluency in PJ product offerings and installation know-how
• Maintain documentation in CRM, ERP, and helpdesk platforms
• Record and update ticket progress
• Process customer orders within SLA timeframes

Customer Experience Agent

Designer

• Lead interior design projects from programming and concept development through construction and post-occupancy
• Create design solutions, schematic plans, mood boards, presentations, and FF&E specifications
• Translate brand vision into exceptional customer and showroom experiences
• Develop luxury retail, hospitality, and showroom environments reflecting the Phillip Jeffries aesthetic
• Manage multiple concurrent projects while maintaining quality, budget, and schedule expectations
• Oversee consultant coordination, bidding, value engineering, and vendor relationships
• Lead project budgeting, forecasting, construction administration, procurement, installation, and move-in activities
• Partner cross-functionally to deliver projects from conception through completion
• Support the long-term evolution of the Phillip Jeffries showroom portfolio
• Develop refresh and remodel roadmaps for existing locations
• Conduct design and construction audits to maintain global brand consistency and design standards
• Research emerging design trends, innovations, materials, technologies, and regional market preferences
• Enhance design, project management, and operational processes
• Drive efficiencies and best practices across project delivery
• Explore and implement AI tools and emerging technologies to improve workflow and design outcomes
• Contribute to resource planning and capacity management across projects

Customer Experience Agent

Senior Interior Designer