Phiture

Customer Success Manager

• Own the day-to-day client relationship as the senior point of contact
• Conduct advanced CRM technical audits covering taxonomy, event structure, API integrations, custom attributes, and webhook flows
• Leverage Braze personalization and automation capabilities, including custom events, real-time triggers, Liquid logic, and dynamic content
• Plan and execute end-to-end lifecycle marketing strategies across email, push, in-app, and SMS
• Support large-scale campaigns such as major content launches and live events
• Collaborate with Creative, Retention, Martech, and CRM Ops teams on both Phiture and client sides
• Validate event instrumentation, user segmentation logic, CRM workflows, APIs, and marketing data pipelines
• Design and implement A/B and multivariate tests
• Analyze retention and engagement KPIs and cohort behavior using Amplitude, Mixpanel, or Looker
• Translate performance data into actionable insights and recommendations for internal and client stakeholders
• Support and mentor freelance or junior resources allocated to the account

Explore Senior Growth Consultant – CRM at Phiture. Review requirements and application details.

Senior Growth Consultant – CRM

• Act as the senior point of contact for client stakeholders
• Conduct advanced audits of CRM setups, including taxonomy, event structure, API integrations, custom attributes, and webhook flows
• Leverage Braze personalization and automation capabilities, including custom events, real-time triggers, Liquid logic, and dynamic content
• Plan and execute end-to-end lifecycle marketing strategies across email, push, in-app, and SMS
• Deliver large-scale campaigns for major content launches and live events
• Collaborate with Creative, Retention, Martech, and CRM Ops teams on both the Phiture and client sides
• Validate event instrumentation, user segmentation logic, CRM workflows, APIs, and marketing data pipelines
• Design and implement A/B and multivariate tests across channels
• Analyze retention and engagement KPIs and cohort behavior using Amplitude, Mixpanel, or Looker
• Translate performance findings into actionable recommendations for internal teams and clients
• Support and mentor freelance or junior resources allocated to the account
• Cover maternity leave for a senior consultant on the flagship HBO Max account