Physicians Insurance A Mutual Company

Business Analyst

• Define functional departments’ process and enterprise application software needs
• Translate business needs into specifications, designs, and configurations for new or modified applications
• Design and develop reports and dashboards, including Power BI and SAP Business Objects reports
• Collaborate with functional departments, IT teams, external systems vendors, software vendors, developers, database administrators, and website developers
• Plan, design, develop, implement, and support business processes and enterprise applications
• Configure and maintain enterprise applications to support internal and external users
• Own stakeholder communications throughout application support and application development or upgrade projects
• Gather reporting requirements and troubleshoot existing reports
• Provide technical direction and resolve enterprise application software inquiries and issues
• Compile and develop test plans and test cases and administer user testing
• Analyze application data, requirements, user stories, KPIs, workflows, website usage, monitoring data, and UAT results
• Write ad hoc queries in Oracle or MS SQL environments
• Create and maintain application, system, knowledge base, incident, problem management, business, functional, technical requirements, SOP, change management, and key decision documentation
• Document imaging and workflow systems, websites, CRM, professional liability/core insurance systems, financial systems, risk management systems, and reporting/BI dashboards
• Analyze and evaluate new enterprise application software against business requirements, pricing, and support costs
• Cross-train with the broader applications team and share subject matter expertise

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