Planned Parenthood South Atlantic

Analyst

• Leverage the EPIC practice management and EHR system across departments for clinical services, patient privacy, appointment scheduling, revenue cycle management, and reporting
• Serve as the primary liaison with BetterHealth, the affiliate’s managed service organization
• Lead the cross-functional Epic stakeholder workgroup
• Keep Epic stakeholders and end users informed about Epic maintenance and updates
• Identify opportunities to improve system and workflow efficiency
• Serve as the resident Epic subject matter expert for troubleshooting, workflows, and questions
• Monitor BetterHealth communications and shared resources
• Attend or ensure affiliate representation at BetterHealth meetings and workgroups
• Identify and oversee Epic optimization and system expansion projects
• Report to and collaborate with the Epic Steering Committee
• Lead other IT-focused projects and initiatives as needed
• Build, revise, and evaluate system personalization tools and workflows
• Configure billing workflows, charge codes, and fee schedules
• Create electronic-signature forms with BetterHealth
• Coordinate user access provisioning and deprovisioning and determine security access by role
• Test system migrations and updates and communicate changes to stakeholders
• Analyze workflows and configure systems
• Maintain CarePath configuration and appointment scheduling templates
• Build and maintain dashboard and SlicerDicer reports
• Establish Epic ticket triage protocols and provide help desk support
• Troubleshoot issues with stakeholders and vendors and coordinate service tickets
• Partner with the Training Team and maintain the affiliate training environment
• Build custom EHR reports and train end users on reporting
• Collaborate with compliance on data audits and processes

EPIC Analyst