Plasmidsaurus

Engineering Manager

• Own the UX and growth of the non-biology aspects of Plasmidsaurus's web app
• Talk to researchers about accelerating their science and distill customer feedback into a roadmap with engineering teams
• Create user experiences that set a benchmark for biotech customers
• Own onboarding, collaboration, payments, order and logistics tracking, account settings, emails, internationalization, workspaces, and sharing
• Improve analytics and visibility into key customer workflows
• Identify drop-off points in onboarding, ordering, and sharing results
• Run experiments to improve customer workflows

Product Manager – Software

IT Support

• Serve as the first point of contact for customers
• Deliver fast, consistent, and empathetic Tier 1-2 technical support to scientists in academic and research labs and biotech and pharmaceutical companies
• Respond to customer inquiries via email and phone in a timely and professional manner
• Provide technical support for sequencing services
• Interpret scientific information communicated by customers and identify their needs and appropriate solutions
• Use internal systems to ensure rapid and precise inquiry resolution
• Monitor sequencing process outputs and troubleshoot inconsistencies
• Identify and escalate complex issues to appropriate departments
• Collaborate with laboratory technicians, bioinformatics specialists, and software teams
• Maintain accurate customer interaction and support case records in the CRM system
• Provide feedback to improve workflows, documentation, and customer experience
• Own tickets from first reply through resolution and keep customers updated
• Identify recurring questions and build guides, FAQs, or workflow fixes
• Bring customer pain points to lab, product, and software teams
• Help train new specialists

Technical Support Specialist

Full-stack Engineer

• Orchestrate and instrument the growing fleet of lab robotics
• Create agentic tools bridging R&D and lab automation
• Write production-quality Python code integrating physical hardware with the custom LIMS and data pipeline
• Collaborate with scientists and technicians to develop robust, high-throughput sample-processing workflows
• Build lab automation systems for a biotech sequencing company
• Lead projects independently from idea to production
• Help scientists answer questions faster and enable advances in medicines, biotechnology, and plant-based meats

Product Manager – Software

Technical Support Specialist

Lab Automation Software Engineer