Portland Leather Goods

Supervisor

• Own day-to-day Customer Experience execution during assigned coverage
• Provide real-time leadership, direction, and decision-making for Customer Experience team members
• Monitor customer volume, backlog, response times, resolution times, productivity, and other operational indicators
• Adjust priorities and workload distribution based on volume, business needs, and customer impact
• Serve as the primary escalation point for complex, sensitive, or high-impact customer situations
• Partner with Customer Experience leadership and Training/Quality to identify performance trends, coaching opportunities, and knowledge gaps
• Identify recurring customer issues and elevate trends indicating broader product, fulfillment, policy, or operational concerns
• Translate business updates, launches, promotions, operational disruptions, and policy changes into clear direction for the CX team
• Provide leadership handoffs and visibility into unresolved issues, emerging risks, and customer-impacting trends
• Support peak periods, major launches, promotional events, and increased business demand

CX Supervisor

Affiliate Manager

• Co-own the day-to-day internal affiliate program, including onboarding, commission structures, codes, links, payouts, and performance
• Allocate affiliate budget and determine commission structures based on creator performance and tier potential
• Monitor clicks, conversions, revenue, and affiliate contribution to creator-driven revenue
• Monitor fraud, coupon abuse, and policy violations and resolve escalations
• Convert high-performing organic creators into paid partnership opportunities
• Evaluate and onboard creators to targeted tier levels and manage creator accounts
• Partner with Finance and Operations on payout reconciliation and reporting
• Source new creators through social listening and evaluate brand fit, content quality, audience makeup, and conversion potential
• Maintain a pipeline of high-performing affiliates and promote standout creators into paid tiers, ambassador status, or dedicated collaborations
• Run product seeding end to end, including selection, order placement, tracking, and follow-up
• Secure and track usage rights and expirations
• Manage whitelisting and partnership ad access
• Work with Paid Media to identify and route creator content for ad testing
• Feed creator performance signals back into partner decisions
• Communicate with affiliates on program updates, incentives, and performance feedback
• Ensure affiliate and creator content meets FTC disclosure requirements and Portland Leather Goods brand standards
• Serve as the main point of contact for creators, talent managers, and agency partners

CX Supervisor

Affiliate and Creator Marketing Specialist