Practifi

Director

• Lead the Learning team
• Own Learning strategy from internal onboarding through client certification
• Lead a team consisting of a learning experience designer, technical writer, training consultants, and learning operations
• Own release planning as a peer to Product and Marketing
• Manage the content cycle following each release across the knowledge base, portals, and vignette library
• Own client-specific learning environments alongside PractifiU, from build through retirement
• Manage the Learning budget
• Report on learning engagement and its impact on product adoption
• Participate in cross-functional partnership with Product, Engineering, Client Success, and Client Support
• Report to the COO

Director, Learning

Consultant

• Manage client projects assigned through SOWs
• Partner with a Business Analyst and the client to scope requirements and design durable solutions
• Lead or participate in client calls to gather and clarify project requirements
• Build solutions in Practifi following a defined development lifecycle
• Run training sessions and demos for clients
• Serve as an escalation point for the Support team on configuration questions involving custom orgs
• Serve as a direct escalation point for MSP clients on complex or urgent issues
• Work within a paired model alongside a Business Analyst
• Partner with Business Analysts, Client Success, and fellow Technical Consultants
• Report into Enablement leadership within the Technical Enablement team