Praktika.ai

Customer Support

• Answer Premium subscriber tickets in Intercom across email, chat, and notes
• Resolve subscription, billing, and refund requests in Stripe, Google Play Console, and RevenueCat
• Talk with users who want to cancel, understand why, and offer appropriate retention options
• Process refunds and cancellations accurately and according to policy
• Meet customer satisfaction (CSAT) and first-response-time (SLA) targets
• Identify recurring bugs and user feedback and flag them to Product with clear examples
• Improve macros, help-center articles, and AI agent answers
• Work alongside the AI support agent and own cases requiring human assistance

Explore Premium Customer Support at Praktika.ai. Review requirements and application details.

Premium Customer Support

Account Executive

• Work the inbound queue within hours rather than days
• Build outbound pipeline in markets with customers but no coverage
• Self-source approximately half of the pipeline by month six
• Own the full sales cycle: discovery, demos, trial setup, seat sizing, pricing, security review, contracts, and signatures
• Complete security questionnaires using the maintained canonical answer sheet
• Expand existing accounts by winning additional company sites
• Maintain current deal value, seat count, and stage in Attio CRM
• Improve CRM data quality
• Provide daily market feedback on objections and product needs
• Report to the CRO

Explore Account Executive, B2B – Spanish or French Speaking at Praktika.ai. Review requirements and application details.