Prista Corporation

Clinical Specialist

• Lead implementation of ActionCue CI for new clients, ensuring timely and effective onboarding
• Conduct audits of client instances and resolve findings to support continuous improvement
• Develop and maintain implementation plans, coordinate client and internal milestones, and document progress in project plans
• Deliver ongoing client training and education to improve proficiency, product adoption, and client experience
• Provide front-line help desk support, troubleshooting and resolving user issues
• Follow privacy, security, and organizational requirements when accessing client systems and handling client information
• Develop and maintain ActionCue CI user guides and other client-facing resources
• Document support issues, troubleshooting steps, resolutions, and client communications; identify when escalation is required
• Maintain and update internal training documentation
• Collaborate with product teams to represent customer needs
• Participate in special projects and cross-functional initiatives as needed

Clinical Application Specialist