Profile Software Services

Sales

• Serve as a key point of contact for customer inquiries, providing professional guidance, product information, and service recommendations
• Support the full sales process from initial outreach and product discussions through quoting, order coordination, and post-sale follow-up
• Enter and maintain customer records, product information, and sales documentation
• Communicate customer requirements, pricing, order details, timelines, and expectations to internal teams
• Build and maintain professional relationships with customers and internal stakeholders
• Address customer concerns and order challenges, escalating complex matters when appropriate
• Understand customer equipment and technical requirements and communicate solutions to technical and non-technical customers
• Maintain accurate information in CRM and sales systems
• Track customer requests, pricing updates, order details, and sales activities
• Prepare sales reports, dashboards, pipeline updates, customer summaries, and commercial insights
• Coordinate sales meetings, customer meetings, product presentations, schedules, and follow-up activities
• Support sales planning and strategic initiatives contributing to revenue growth and customer satisfaction
• Collaborate with Sales, Operations, Service, Marketing, leadership, engineering, and technical teams
• Coordinate resources, timelines, and deliverables across concurrent sales opportunities
• Identify and resolve workflow inefficiencies affecting customer experience or the sales process
• Improve sales processes, communication workflows, and customer engagement using CRM, quoting, communication, and other technology
• Support system enhancements, integrations, workflow improvements, standardized sales practices, templates, and documentation
• Maintain sales records in accordance with company policies and support audits and compliance activities
• Travel throughout the assigned multi-state territory to visit customers, attend meetings, industry events, and conduct other business activities
• Contribute to customer satisfaction, revenue growth, market expansion, and long-term business success

Sales Representative – Industrial Machinery Maintenance