Prokeep

Customer Success Manager

• Serve as the primary face of Prokeep and trusted advisor for a portfolio of SMB distributor accounts
• Manage the customer lifecycle, including adoption, ongoing nurturing, platform optimization, renewal, retention, and expansion
• Develop and execute strategic success plans with objectives, milestones, and success metrics
• Drive product adoption, usage, and value realization through best-practice, workflow, and optimization guidance
• Monitor account health, identify risks, and mitigate churn
• Forecast current and future-quarter renewals and provide management visibility into ARR trends
• Conduct business reviews and check-in meetings to review performance, discuss challenges, and identify expansion or upselling opportunities
• Manage customer relationships across the book of business to ensure desired outcomes
• Collaborate with sales, product, and support teams to provide seamless ongoing support
• Provide product, industry, and competitive insights to customers
• Present account health, needs, and progress to customer and internal senior leadership
• Represent the Voice of the Customer to inform product roadmap improvements
• Travel to conferences and customer locations as needed

Explore Customer Success Manager, SMB at Prokeep. Review requirements and application details.

Customer Success Manager, SMB

Performance Marketing

• Build and run the SMB Marketing Playbook across email, outbound SDR, and events, tied to SMB pipeline goals
• Stand up a full account-based marketing (ABM) motion for SMB
• Build and run plays in HubSpot and Unify, including workflows, sequences, segmentation, and targeting
• Use AI to identify contacts and companies most ready for sales calls or campaign messages
• Write and refine campaign copy for SDR plays, marketing emails, and outbound sequences
• Work daily with the SDR Manager on lead flow and hand-off volume, incorporating feedback into subsequent campaigns
• Use performance data and A/B testing to decide what to scale, pause, or stop
• Partner with Content Marketing, Sales, and RevOps on content, data, and campaign routing
• Manage the SMB campaign calendar and keep campaigns on schedule
• Report weekly on pipeline generated by channel and campaign
• Travel to Prokeep headquarters in New Orleans at least once per quarter, plus events as needed

Explore Demand Generation Marketing Manager, SMB at Prokeep. Review requirements and application details.