Prolog App | Gestão de Frotas

Customer Success Manager

• Manage a portfolio of customers in Jundiaí, São Paulo, and surrounding areas, serving as the primary post-sales point of contact and ensuring customer success through the Prolog App
• Visit customers frequently and in person at depots, garages, workshops, and offices
• Plan visit routes and schedules based on each account’s priority, health score, and current stage, including travel to other states when necessary
• Conduct in-person onboarding, training, and refresher sessions for customer teams
• Develop customized success plans with goals and success criteria defined together with the customer
• Lead in-person and remote business reviews and progress meetings with decision-makers
• Identify and resolve product-use issues, coordinating with Support, Product, and Sales
• Monitor portfolio health, identify churn risks, and take preventive action
• Track adoption, engagement, NPS, retention, and expansion metrics, creating improvement strategies
• Identify expansion opportunities and lead the conversation together with the Sales team
• Keep HubSpot updated with visits, interactions, next steps, and opportunities
• Develop customer success stories and share best practices
• Relay pain points, requests, and field-collected feedback to the relevant company teams
• Represent Prolog at industry events, meetings, and roadshows

Explore Senior Customer Success Manager at Prolog App | Gestão de Frotas. Review requirements and application details.