PropelloCloud

Customer Success Manager

• Own strategic relationships with enterprise clients.
• Understand client priorities and build success plans with objectives, KPIs and actions.
• Help clients improve registration, activation, engagement and reward usage.
• Support onboarding, communications and ongoing programme optimisation.
• Identify risks, address underperformance and support retention and renewals.
• Identify account expansion opportunities, new markets and additional capabilities.
• Work with the commercial team to convert growth opportunities into business.
• Lead QBRs and senior stakeholder meetings.
• Connect performance data to business outcomes and agree next steps.
• Coordinate with implementation, product, technical and partnerships teams on launches and issue resolution.
• Translate client feedback into product and service insights.
• Improve customer success playbooks, reporting and ways of working.
• Share expertise with colleagues and use AI and automation to improve team effectiveness.

Senior Customer Success Manager – Enterprise Accounts

Account Manager

• Develop high-value commercial partnerships between enterprise clients and leading consumer brands
• Lead the end-to-end partnership process from identifying and developing opportunities through negotiating commercial terms, shaping partnership propositions and managing campaign delivery
• Negotiate and secure compelling brand offers, exclusive benefits and experiential opportunities across consumer categories
• Lead commercial negotiations covering partnership terms, budgets, product or value exchange, customer benefits and media exposure
• Create and manage end-to-end partnership campaigns from concept and negotiation through planning, launch, delivery and post-campaign optimisation
• Own client partnership budgets and ensure investment is strategically allocated and effectively managed
• Coordinate campaign activity and placements across customer rewards, product gifting, out-of-home, digital, social and other marketing channels
• Manage timelines, deliverables and stakeholders across multiple workstreams
• Ensure partnership commitments are met, campaigns are delivered to a high standard and all parties receive clear value

Senior Customer Success Manager – Enterprise Accounts

Senior Strategic Partnerships Manager