Prowess Consulting LLC

IT Support

• Lead internal technology operations and a small team, reporting to the CISO
• Own the IT function end to end, including budgeting, vendors, hiring, internal platforms, and assigned security and compliance controls
• Lead the help desk for a distributed workforce across Washington, USA, Ahmedabad, India, and remote workers worldwide
• Administer Microsoft 365, including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview, and Defender
• Manage identity and access administration, including onboarding, offboarding, access changes, group and role design, and privileged access controls
• Manage endpoint procurement, build standards, configuration, patching, recovery, and disposal
• Manage vendors, contracts, licensing, and assets, including renewals and third-party risk reviews
• Maintain business continuity for internal systems through backup, restore testing, and documented recovery expectations
• Lead security operations, including vulnerability monitoring and remediation, logging, and incident response
• Lead upgrades, improvement initiatives, and documentation
• Own security and compliance controls supporting ISO 27001, SOC 2 Type II, HIPAA, and GDPR
• Govern access, permissions, acceptable use, and internally built AI tooling
• Support and govern an internal platform for help desk, IT, and user-built applications
• Enable end users to securely build and operate applications and deploy them to teams
• Help determine the future direction of the internal platform
• Facilitate responsible adoption of AI, AI-based tools, and employee-created applications and systems

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IT Manager