PSB Bank

Customer Support

• Accurately and efficiently complete basic cash receipt and payment services in the lobby and/or drive-up window
• Receive checks and cash for deposits, verify amounts and endorsements, and examine currency for authenticity
• Determine funds availability and place holds as required by regulations
• Enter deposits and loan payments into computer records and issue customer receipts
• Perform line-of-credit advances and verify availability of funds
• Cash checks and process withdrawals after verifying signatures, endorsements, and balances
• Process mailed loan payments and deposits
• Record and process night depository contents under dual control
• Issue cashier’s checks, process cash advances, and redeem U.S. Savings Bonds
• Buy and sell vault currency while maintaining drawer cash limits
• Balance ATMs weekly
• Answer basic customer inquiries while complying with disclosure and privacy requirements
• Process customer service requests including address changes, ACH disputes, debit card disputes, stop payments, wire transfers, and check reorders
• Count and package coin and currency
• Promote and explain Bank products and services, including loans, IRAs, certificates of deposit, cards, digital banking, and cash management
• Manage safe deposit vault access and inspect the area after customer visits
• Promote Bank programs and electronic statements
• Verify and update customer information
• Perform branch capture duties and balance branch work
• Balance teller cash drawer and report discrepancies
• Stock teller and drive-in areas and report equipment malfunctions
• Perform authorized teller system overrides and balancing duties
• Balance the vault and maintain required cash limits when assigned
• Verify and record vault deposits when assigned
• Perform monthly teller management assessments when assigned
• Print and process in-house check orders when assigned

Customer Service Representative, Part Time