Full-stack Engineer

• Develop and support PSD Citywide Enterprise applications
• Design and develop backend services and front-end applications
• Work with software developers and support staff to take product ideas from concept to release
• Write and maintain robust, efficient, and readable code
• Design and implement user interfaces and experiences
• Document code and provide methodology for future reference
• Use AI-powered development tools to accelerate software design, coding, debugging, testing, and refactoring
• Apply AI-native development practices throughout the software development lifecycle
• Test and implement experimental technologies
• Test and review code in a timely and professional manner
• Develop and modify technology systems addressing functional, performance, security, quality, operational, and monitoring needs
• Participate in software development life cycle phases across projects
• Manage data integrity and quality assurance activities
• Complete self-directed assignments to implement features and resolve software defects
• Assist with user manuals and guidelines
• Recommend and perform software improvements and upgrades
• Work with Business Analysts on requirements analysis and integrated web application design and development
• Participate in daily scrum and weekly team sprints
• Perform other duties as assigned

Explore Fullstack Software Developer at PSD. Review requirements and application details.

Fullstack Software Developer

Customer Success Manager

• Manage an assigned portfolio of customers and maintain regular engagement
• Develop and maintain strong relationships with customer stakeholders
• Maintain accurate customer information, account plans, activities, and next steps in CRM and related systems
• Prioritize customer activities based on account needs, objectives, engagement, and risk indicators
• Support customers in achieving business objectives through software adoption
• Conduct customer meetings, check-ins, and business reviews
• Identify opportunities to increase product utilization and engagement
• Provide resources, education, and guidance for product adoption
• Monitor customer health indicators, product usage, engagement, feedback, and account data
• Identify and address or escalate risks to satisfaction, adoption, and retention
• Develop and execute customer action plans with internal teams
• Support retention and renewal activities with Sales, Account Management, and other teams
• Coordinate internal teams to resolve customer questions, concerns, and challenges
• Facilitate issue escalation and maintain customer communication through resolution
• Follow up on open issues and commitments
• Collaborate with Sales, Account Management, Support, Implementation, Product, and other internal teams
• Communicate customer feedback, trends, and product needs to internal stakeholders
• Contribute customer insights to product, service, and process improvements
• Follow Customer Success processes, methodologies, and documentation standards
• Contribute recommendations to improve processes, tools, and resources
• Participate in initiatives and projects improving customer experience, adoption, and retention

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