Pylon

Head of Department

• Own closing and funding domain expertise from clear-to-close through funding
• Identify repetitive coordination, document, settlement, and funding work that should be automated or eliminated
• Translate closing workflows, state and settlement nuances, and expert judgment into product requirements and operating rules
• Build human-review queues, controls, SLAs, and escalation paths for unsupported or exceptional cases
• Reduce redraws, funding delays, defects, and unnecessary manual touches
• Establish metrics for automated workflow coverage, exception rates, cycle time, quality, and manual intervention
• Partner closely with Underwriting, Account Management, Post-Closing, Product, and Engineering
• Build the expert operations layer required as volume grows

Explore Head of Closing and Funding at Pylon. Review requirements and application details.

Head of Closing and Funding

Underwriter

• Own underwriting domain expertise, quality, policy interpretation, and exception handling
• Review complex or unsupported scenarios and define how they should be handled going forward
• Translate underwriting guidelines and expert judgment into requirements Product and Engineering can encode into Pylon's Decisioning platform
• Identify recurring conditions, reviews, and escalations that should be automated or eliminated
• Establish QA, monitoring, override, and escalation mechanisms for automated decisions
• Partner closely with Processing, Compliance, Capital Markets, Account Management, Product, and Engineering
• Build metrics around automated decision coverage, manual-review rate, decision time, conditions, exceptions, overrides, and defects
• Help expand product and guideline coverage without sacrificing credit quality
• Bring underwriting judgment into Pylon's software-driven, real-time mortgage underwriting system
• Help ensure human experts focus on genuinely difficult scenarios while improving automated decision quality

Explore Head of Underwriting at Pylon. Review requirements and application details.

Head of Underwriting

• Own processing domain expertise from submission through underwriting readiness
• Identify repetitive processing work that should be standardized, automated, or eliminated
• Translate processing workflows, edge cases, and expert judgment into product requirements and operating rules
• Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage
• Partner closely with Account Management, Underwriting, Product, and Engineering
• Diagnose root causes behind aging, rework, bottlenecks, and automation failures
• Build training and operating systems for the human exception layer as volume grows

Explore Head of Processing at Pylon. Review requirements and application details.

Head of Processing

• Own post-closing domain expertise from funding through downstream readiness
• Define controls and checks determining whether a funded loan is complete and ready for the next stage
• Translate deficiency patterns, collateral requirements, document rules, and post-close judgment into product requirements and operating rules
• Build human-review queues, SLAs, and escalation paths for true exceptions
• Establish KPIs for deficiencies, defects, cure time, manual touches, completeness, and automated workflow coverage
• Create feedback loops with Closing, Underwriting, Processing, Account Management, Product, and Engineering to eliminate recurring defects upstream
• Help automate document tracking, reconciliation, deficiency detection, and downstream delivery workflows
• Build the expert operations and QA layer required as volume grows
• Enable substantial funded-loan volume growth without accumulating document debt or proportionally expanding the cleanup team
• Turn recurring deficiencies into product and process improvements and focus human attention on exceptional cases

Explore Head of Post-Closing at Pylon. Review requirements and application details.