Pythia Sports

Operations

• Action operator requests through the Admin console, including market, pricing and account-level changes
• Respond to client queries across Slack, Microsoft Teams and Jira Service Management
• Serve as a first point of contact for operator partners during live racing
• Monitor live horse and greyhound racing markets and make trading interventions, including suspending, adjusting or settling markets
• Act on non-runners, reserves, withdrawals, delays and abandonments
• Monitor racing data and pricing feeds for missing, delayed or incorrect information
• Monitor pricing and model outputs for unusual behaviour or discrepancies and investigate or escalate
• Flag pricing or liability concerns to the Head of Trading
• Provide live operational support to greyhound stadia using the racecourse app
• Resolve stadium-side issues and escalate unresolved issues appropriately
• Build and maintain operational playbooks
• Triage and resolve incidents, escalating to trading, engineering, product, data suppliers and partners
• Follow escalated issues through to resolution and keep clients updated
• Participate in the out-of-hours on-call rota
• Maintain accurate shift logs and provide clean handovers
• Suggest improvements to tooling, processes and playbooks
• Identify opportunities to reduce repetitive manual work through tooling, automation and AI
• Contribute to continuous improvement and high operational standards

Explore Trading Operations Analyst – B2B at Pythia Sports. Review requirements and application details.